Shipping policy

Last Updated: October 13, 2026
Currency: United States Dollar (USD)
Regions Covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

Cedriva, operated by CEDRIVA LLC, ships Night Lights to customers in the United States and selected international markets.

This Shipping Policy explains where we ship, order-processing times, estimated delivery periods, standard shipping charges, free-shipping thresholds, tracking, international taxes and duties, delivery issues, damaged shipments, lost packages, and returned-to-sender orders.

All product prices, shipping charges, applicable amounts collected by Cedriva at checkout, and refunds are displayed and processed in United States Dollars (USD) unless otherwise stated.

Delivery dates are estimates and are not guaranteed.

1. Shipping Destinations

Cedriva currently offers standard shipping to the following countries:

United States

• United States

Canada

• Canada

United Kingdom & Europe

• United Kingdom
• France
• Germany
• Spain
• Italy
• Belgium
• Portugal

Australia

• Australia

If a destination is unavailable during checkout, Cedriva is currently unable to provide standard shipping to that address.

2. Shipping Rates and Estimated Delivery

Our current standard shipping terms are:

The shipping amount displayed during checkout is the amount that applies to the order.

3. Order Processing Time

Cedriva's standard order-processing time is:

1–2 business days after successful payment confirmation.

Processing may include:

• Payment confirmation
• Order review
• Shipping-address verification
• Inventory confirmation
• Product inspection
• Protective packaging
• Shipping-label preparation
• Carrier coordination

Processing time is separate from carrier transit time.

4. Business Days

For order-processing purposes, business days are generally:

Monday through Friday

excluding applicable U.S. public holidays.

Saturday, Sunday, and public holidays do not normally count toward the standard 1–2 business-day processing period.

Carrier operating schedules may differ by country and location.

5. United States Shipping

For eligible orders shipped within the United States:

Processing Time: 1–2 business days
Estimated Transit Time: 5–8 business days
Estimated Total Delivery: 6–10 business days
Standard Shipping: USD 9.99
Free Standard Shipping: Orders of USD 149 or more

Applicable sales tax may be calculated and displayed during checkout where required.

6. Canada Shipping

For eligible orders shipped to Canada:

Processing Time: 1–2 business days
Estimated Transit Time: 7–10 business days
Estimated Total Delivery: 8–12 business days
Standard Shipping: USD 14.99
Free Standard Shipping: Orders of USD 199 or more

Canadian orders may also be subject to applicable taxes, duties, customs-processing fees, or brokerage charges.

7. United Kingdom & Europe Shipping

This shipping region includes:

United Kingdom, France, Germany, Spain, Italy, Belgium, and Portugal.

Standard terms are:

Processing Time: 1–2 business days
Estimated Transit Time: 8–12 business days
Estimated Total Delivery: 9–14 business days
Standard Shipping: USD 19.99
Free Standard Shipping: Orders of USD 249 or more

Applicable VAT, duties, customs-processing charges, or brokerage fees may apply depending on the destination.

8. Australia Shipping

For eligible orders shipped to Australia:

Processing Time: 1–2 business days
Estimated Transit Time: 10–14 business days
Estimated Total Delivery: 11–16 business days
Standard Shipping: USD 24.99
Free Standard Shipping: Orders of USD 299 or more

Applicable GST, duties, customs-processing charges, or other import-related costs may apply.

9. Free Shipping Eligibility

Free standard shipping is available when the eligible product subtotal reaches:

United States: USD 149 or more
Canada: USD 199 or more
United Kingdom & Europe: USD 249 or more
Australia: USD 299 or more

Unless a promotion specifically states otherwise:

• Free-shipping eligibility is calculated from the eligible product subtotal after discounts
• Taxes do not count toward the threshold
• Duties do not count toward the threshold
• Shipping charges do not count toward the threshold
• Separate orders cannot be combined to meet the threshold
• Free shipping applies to standard shipping only

The shipping amount shown during checkout controls the transaction.

10. Estimated Total Delivery Time

Estimated total delivery is calculated as:

Processing Time + Carrier Transit Time = Estimated Total Delivery

Current estimates are:

United States: 6–10 business days
Canada: 8–12 business days
United Kingdom & Europe: 9–14 business days
Australia: 11–16 business days

These timeframes are estimates rather than guaranteed arrival dates.

11. Shipping Methods

Cedriva may select an appropriate shipping method based on:

• Destination
• Package dimensions
• Package weight
• Delivery route
• Carrier availability
• Service conditions

The shipping provider may vary from one order to another.

Cedriva does not guarantee a specific carrier unless that service has been expressly confirmed for the order.

12. Night Light Packaging

Night Lights may include decorative, electrical, lighting, or other components that require appropriate protection during transportation.

Depending on the product, packaging may include:

• Product box
• Protective wrapping
• Foam
• Interior supports
• Protective inserts
• Accessory compartments
• Outer shipping carton

Packaging may vary according to the individual Night Light.

13. Included Accessories

Depending on the product, a Night Light package may include accessories such as:

• USB cable
• Charging cable
• Adapter where specifically stated
• Remote control where specifically stated
• Base or support
• Decorative components
• Instructions
• Other product-specific accessories

Not every Night Light includes the same accessories.

Customers should review the applicable product page for exactly what is included.

14. Multiple-Item Orders

Orders containing more than one Night Light may occasionally be shipped in separate packages.

When this occurs:

• Packages may have separate tracking numbers
• Tracking may activate at different times
• Packages may travel through different facilities
• Packages may arrive on different days

One package arriving before another does not automatically mean that part of the order is missing.

15. Shipping Address Requirements

Customers are responsible for providing a complete and accurate shipping address.

Please provide:

• Full recipient name
• Street address
• Apartment, suite, or unit number where applicable
• City
• State, province, or region
• ZIP or postal code
• Country
• Telephone number where required
• Email address

Incorrect or incomplete shipping information may result in:

• Delivery delays
• Failed delivery
• Carrier correction fees
• Return to sender
• Additional shipping costs

16. Address Changes Before Shipment

If you notice an address error after placing an order, contact Cedriva as soon as possible.

Email: admin@cedriva.com

Please provide:

• Order number
• Full name
• Original shipping address
• Correct shipping address

We will try to update the address while the order can still reasonably be changed.

Address changes are not guaranteed once shipping preparation has begun.

17. Address Changes After Shipment

Once a package has entered the carrier network, Cedriva may no longer be able to change the delivery address.

If the carrier offers:

• Address correction
• Package intercept
• Rerouting
• Delivery management

availability and applicable charges are controlled by the carrier.

Additional charges caused by an incorrect address entered by the customer may be the customer's responsibility where legally permitted.

18. P.O. Boxes and Special Addresses

Delivery availability to the following address types may depend on the carrier and destination:

• P.O. Boxes
• APO addresses
• FPO addresses
• DPO addresses
• Freight-forwarding addresses
• Restricted-access locations
• Remote areas

If an address cannot be serviced, Cedriva may contact the customer before shipment.

19. Remote-Area Delivery

Certain rural, island, remote, or limited-service locations may require:

• Additional transit time
• Alternative carrier service
• Additional delivery arrangements

Some locations may not be eligible for standard delivery.

20. Tracking Information

When tracking is available, Cedriva provides shipment information after the order has shipped.

Tracking may display statuses such as:

• Label Created
• Awaiting Carrier Pickup
• In Transit
• Processing at Facility
• Customs Processing
• Out for Delivery
• Delivered

A Label Created status does not necessarily mean the carrier has already physically collected the package.

21. Tracking Delays

Carrier tracking may occasionally update later than the actual physical movement of the shipment.

Temporary tracking delays may occur because of:

• Weekends
• Public holidays
• Carrier transfers
• Missed scans
• International handoffs
• Customs processing
• Network congestion

A temporary lack of tracking movement does not automatically mean that a package has been lost.

22. International Taxes and Duties

Orders shipped outside the United States may be subject to destination-country charges such as:

• Import duties
• VAT
• GST
• Customs-processing fees
• Brokerage charges
• Local carrier charges

If Cedriva collects a particular tax or import-related amount during checkout, that amount will be displayed before payment is completed.

23. Charges Not Collected at Checkout

If an applicable tax, duty, customs charge, or brokerage fee is not collected by Cedriva during checkout, it may be collected separately by:

• Shipping carrier
• Customs authority
• Brokerage provider
• Government agency

Unless checkout clearly states otherwise, destination-country charges not collected by Cedriva are generally the recipient's responsibility, subject to applicable law.

24. Customs Processing

International shipments may be inspected or held by customs.

Customs clearance is controlled by the relevant government authority and may extend the delivery timeframe.

Cedriva cannot guarantee the length of customs processing.

Customers should respond promptly if a legitimate carrier or customs authority requests information required to complete delivery.

25. Delivery Delays

Most orders are expected to arrive within the estimated timeframe, but delays may occur.

Possible causes include:

• Severe weather
• Natural disasters
• Public holidays
• Peak shipping periods
• Carrier congestion
• Transportation disruption
• Customs inspections
• Remote-area delivery
• Address problems
• Failed delivery attempts

A delayed shipment is not automatically considered lost.

26. Missed Delivery Attempts

If a carrier cannot complete delivery, it may:

• Attempt delivery again
• Hold the package at a local facility
• Send it to a pickup location
• Request updated delivery instructions
• Return the package after repeated unsuccessful delivery attempts

Customers should monitor tracking and follow reasonable carrier instructions.

27. Signature Requirements

Certain shipments may require a signature depending on:

• Order value
• Destination
• Carrier
• Shipping service

Where required, signature information may appear in the carrier tracking details.

28. Inspecting Your Order

Please inspect your Night Light soon after delivery.

Check:

• Outer shipping carton
• Product box
• Night Light condition
• Cable where included
• Adapter where included
• Remote control where included
• Other accessories listed on the product page

If something appears damaged, defective, incorrect, or materially incomplete, contact Cedriva.

29. Damaged Shipments

If your Night Light arrives damaged, contact Cedriva as soon as reasonably possible.

Please provide:

• Order number
• Photo of the shipping label
• Photos of the outer carton
• Photos of internal protective packaging
• Clear photographs or video showing the damage
• Brief description of the issue

Please keep the product and packaging until we confirm the next step.

30. Defective Products

If you believe a Night Light has a functional or manufacturing defect, contact Cedriva.

Depending on the reported problem, we may ask for:

• Order number
• Product name
• Description of the issue
• Photos
• Video demonstrating the problem where useful

Examples may include a Night Light that:

• Does not power on
• Does not charge as described
• Has a lighting malfunction
• Has a non-functioning control
• Has another material functional issue

Verified defective-product claims are handled according to our Return & Refund Policy.

31. Missing Accessories or Components

Before reporting an accessory as missing, please inspect:

• Product box
• Protective inserts
• Accessory compartments
• Small interior packages
• Instruction materials

If an item remains missing, contact Cedriva with:

• Order number
• Product name
• Description of the missing item
• Photos where useful

Where practical, Cedriva may provide a replacement component without requiring the complete Night Light to be returned.

32. Incorrect Product Received

If you receive a Night Light different from the one shown in your order confirmation, avoid substantial use or modification.

Contact Cedriva and provide:

• Order number
• Photo of the product received
• Photo of the shipping label
• Photo of the packaging
• Brief explanation

After verification, we will provide the appropriate resolution.

33. Package Marked Delivered but Not Received

If carrier tracking shows Delivered but you cannot find the package, first check:

• Front entrance
• Side or rear entrance
• Porch
• Garage
• Lobby
• Mailroom
• Parcel locker
• Household members
• Neighbors
• Reception
• Building staff
• Carrier delivery photo or notice

If the shipment remains missing, contact Cedriva with the order number and tracking information.

We may review available carrier records before determining the next step.

34. Delayed or Potentially Lost Shipments

Contact Cedriva if:

• The estimated delivery period has passed
• Tracking has not moved for an unusual amount of time
• The carrier reports a shipment exception
• The package appears incorrectly routed

Cedriva may:

• Review tracking information
• Confirm the delivery address
• Contact the carrier
• Request a carrier investigation

A delayed shipment is not automatically considered lost.

35. Confirmed Lost Shipments

If the carrier confirms that a package was lost before delivery, no physical return is required.

Depending on product availability and the circumstances, Cedriva may offer:

• Replacement
• Refund

Approved refunds are processed according to our Return & Refund Policy and Payment Methods Policy.

36. Returned-to-Sender Shipments

A package may be returned to sender because of:

• Incorrect address
• Incomplete address
• Repeated failed delivery attempts
• Failure to collect a package
• Recipient refusal
• Restricted delivery access
• Customs or import problems

Cedriva will review the circumstances after the package is returned.

37. Customer-Related Returned Shipments

If a package is returned because of customer-provided information or customer action, additional costs may apply where legally permitted.

Examples include:

• Incorrect address
• Incomplete address
• Failure to collect a held shipment
• Unnecessary refusal
• Customer-requested rerouting

Carrier return or re-shipping costs may apply.

38. Cedriva or Carrier Error

If delivery fails because of a verified Cedriva error or covered carrier problem, we will review an appropriate resolution without charging the customer for the underlying verified error.

Depending on the circumstances, this may include:

• Re-shipment
• Replacement
• Refund

39. Refused Deliveries

Please do not refuse delivery simply because you changed your mind.

A refused shipment is not automatically:

• An approved cancellation
• An authorized return
• An automatic refund

A refused package may need to be returned and reviewed before a refund can be considered.

40. Order Cancellation

Order cancellation is governed by our Cancel My Order / Cancellation Policy.

Customers may request cancellation within:

24 hours after placing the order

provided the order has not progressed beyond a stage where fulfillment can reasonably be stopped.

Submitting a request within 24 hours does not automatically guarantee cancellation.

Once an order has entered the carrier network, standard cancellation is generally no longer available.

41. Returns After Delivery

Eligible returns are governed by our Return & Refund Policy.

Customers should contact Cedriva before sending a product back.

Do not independently return a Night Light to our business address unless Cedriva specifically provides that address in the return instructions.

42. Original Shipping Charges

For a standard change-of-mind return, original outbound shipping charges are generally non-refundable unless applicable law requires otherwise.

If a full return results from a verified:

• Damaged product
• Defective product
• Incorrect product
• Cedriva fulfillment error

eligible standard outbound shipping charges paid directly to Cedriva may be included in the refund where appropriate.

43. Customer Responsibilities

Customers can help prevent delivery problems by:

• Providing an accurate shipping address
• Reviewing order information before checkout
• Monitoring tracking
• Responding to legitimate carrier requests
• Collecting held packages promptly
• Inspecting the Night Light after delivery
• Keeping packaging when reporting shipping damage

44. Consumer Rights

Nothing in this Shipping Policy is intended to remove or restrict consumer rights that cannot legally be waived.

Customers may have additional rights depending on their state, province, country, or jurisdiction.

Where mandatory law provides greater protection than this policy, the applicable legal requirement takes priority.

45. Related Cedriva Policies

This Shipping Policy should be read together with our:

• Cancel My Order / Cancellation Policy
• Return & Refund Policy
• Payment Methods Policy
• Privacy Policy
• Terms of Service

Each policy addresses a different part of the transaction.

46. Changes to This Policy

Cedriva may update this Shipping Policy when:

• Shipping destinations change
• Shipping rates change
• Free-shipping thresholds change
• Carrier arrangements change
• Fulfillment procedures change
• Customs requirements change
• Product operations change
• Legal requirements change

When a revised version is published, the Last Updated date at the top of this page will be updated.

47. Contact Cedriva

For questions about shipping, tracking, delivery, damaged Night Lights, missing packages, address corrections, or returned shipments, contact:

CEDRIVA LLC
Brand: Cedriva

Business Address:
720 REALTOR AVENUE
TEXARKANA, AR 71854
United States

Phone: +1 (501) 744-7161

Email: admin@cedriva.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Central Time

For an existing shipment, please include your Order ID and tracking number whenever available.