Return and Refund Policy

Last Updated: October 13, 2026
Currency: United States Dollar (USD)
Regions Covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

Cedriva, operated by CEDRIVA LLC, wants customers to understand clearly what happens if a purchase does not work out.

This Return & Refund Policy explains when a Night Light may be returned, how to request a return, what product condition is required, who is responsible for return shipping, how damaged or defective products are handled, and how approved refunds are processed.

This policy applies to eligible purchases made directly through the official Cedriva website.

1. Return Window

Cedriva accepts eligible return requests within:

30 calendar days from the carrier-confirmed delivery date.

The 30-day return period begins on the date tracking shows the package as delivered.

If an order is delivered in multiple packages, the return period for the complete order begins when the final required package has been delivered.

Return requests submitted after the 30-day period may be declined unless applicable law provides additional rights.

2. Reasons You May Request a Return

Eligible return reasons may include:

• You changed your mind
• You ordered the wrong Night Light
• You selected the wrong design, color, or variant
• The product is no longer wanted
• The Night Light arrived damaged
• The Night Light is defective
• The product does not operate as described
• You received the wrong product
• Required accessories or components are missing
• The order arrived materially incomplete
• The product is materially different from its listing

Return eligibility depends on the reason for the request and the condition of the product.

3. Change-of-Mind Returns

Cedriva accepts eligible change-of-mind returns within the 30-day return period.

For a standard change-of-mind return, the Night Light should generally be:

• Unused
• Clean
• Unmodified
• Complete
• Free from customer-caused damage
• Returned with all originally included components and accessories
• Securely packaged for return transportation

Opening the package for reasonable inspection does not automatically make the product ineligible for return.

4. Product Condition Requirements

For an eligible change-of-mind return, please include all components originally supplied with the product.

Depending on the Night Light, this may include:

• Night Light
• Base or stand
• USB cable
• Charging cable
• Adapter where included
• Remote control where included
• Decorative components
• Mounting or support components
• Instructions
• Other originally included accessories

Missing important components may affect return eligibility or the refundable amount where legally permitted.

5. Used or Modified Night Lights

A standard change-of-mind return may be declined if the product has been:

• Substantially used
• Permanently modified
• Rewired
• Disassembled beyond normal product use
• Painted
• Physically altered
• Damaged by the customer
• Returned incomplete
• Used with incompatible equipment that caused damage

This does not affect legitimate claims involving products that arrived damaged, defective, incorrect, incomplete, or materially misdescribed.

6. How to Start a Return

Contact Cedriva before sending any product back.

Email: admin@cedriva.com

Please include:

• Full name
• Order number
• Email address used during checkout
• Product you want to return
• Quantity
• Reason for the return
• Photos or video where relevant

For faster identification, use the subject line:

Return Request – Order #[Order Number]

7. Return Authorization Is Required

Do not send a Night Light back before receiving return authorization from Cedriva.

After reviewing the request, Cedriva may provide:

• Return authorization
• Approved return address
• Shipping instructions
• Prepaid return label where applicable
• Packaging instructions
• Product-specific return directions

Receiving return authorization does not mean the refund has already been approved.

The returned product may still need to arrive and pass inspection.

8. Return Address

The Cedriva business address is not automatically the return-processing address for every order.

Do not independently send a return to:

720 REALTOR AVENUE, TEXARKANA, AR 71854

unless Cedriva specifically provides that address in the written return instructions.

Unauthorized returns may be delayed or difficult to identify.

9. Return Method

Authorized returns are generally completed by mail or carrier shipment according to the instructions provided by Cedriva.

Customers should:

• Follow the approved return instructions
• Use suitable protective packaging
• Retain proof of shipment
• Keep the return tracking number where available

10. Change-of-Mind Return Shipping

For an eligible return caused by:

• Change of mind
• Wrong design selected by the customer
• Wrong color or variant selected
• Product no longer wanted
• Product not suitable for the customer's intended use or space

the:

Customer is responsible for return shipping costs.

Return shipping costs for a standard change-of-mind return are generally non-refundable unless applicable law requires otherwise.

11. Damaged, Defective, Incorrect, or Incomplete Products

Cedriva covers reasonable authorized return shipping when we verify that a Night Light:

• Arrived damaged
• Arrived defective
• Was the wrong product
• Was materially incomplete because of a Cedriva fulfillment error

Depending on the circumstances, Cedriva may provide:

• Replacement accessory
• Replacement component
• Replacement product
• Prepaid return label
• Authorized return
• Refund

Please wait for instructions before purchasing return shipping independently.

Unauthorized return-shipping expenses may not be reimbursed.

12. No Restocking Fee

Cedriva does not charge a standard restocking fee for eligible authorized returns.

We also do not charge a separate standard:

• Return authorization fee
• Return processing fee
• Administrative return fee

This does not prevent a reasonable refund adjustment where legally permitted if the returned product has:

• Customer-caused damage
• Missing components
• Significant modification
• Another condition that materially reduces its value

13. Return Packaging

Products must be securely packaged for return transportation.

Whenever reasonably possible, reuse the original:

• Product box
• Outer shipping carton
• Protective wrapping
• Foam
• Protective inserts
• Interior supports
• Accessory packaging

If the original packaging is unavailable, use sturdy replacement packaging suitable for protecting the Night Light during transit.

14. Damage During Return Shipping

Customers are responsible for taking reasonable care when packaging a change-of-mind return.

Where legally permitted, the refundable amount may be affected if a product is materially damaged during return transportation because of clearly inadequate packaging.

Any adjustment will be based on the actual condition of the returned product.

15. Damaged Products

Please inspect your Night Light shortly after delivery.

If the product arrives damaged, contact Cedriva as soon as reasonably possible.

Please provide:

• Order number
• Photo of the shipping label
• Photos of the outer carton
• Photos of internal protective packaging
• Clear photos or video showing the damage
• Brief description of the issue

Please keep the product and packaging until Cedriva confirms the next step.

16. Defective Night Lights

If you believe a Night Light has a manufacturing or functional defect, contact Cedriva within the applicable return period.

Possible issues may include:

• Product does not power on
• Product does not charge as described
• Lighting does not function as described
• Controls do not operate correctly
• Remote control does not work where included
• Another material functional issue exists

Please provide photos or video where useful.

Depending on the verified issue and product availability, Cedriva may offer:

• Replacement accessory
• Replacement product
• Authorized return
• Refund

17. Reasonable Troubleshooting

For certain product issues, Cedriva may ask the customer to complete reasonable troubleshooting before requiring a return.

This may include checking:

• Cable connection
• Power source
• Charging status
• Control settings
• Remote-control battery where applicable
• Product instructions

Customers are not expected to perform unsafe repairs or open electrical components.

18. Missing Accessories or Components

Before reporting something missing, please check:

• Product box
• Protective inserts
• Small accessory compartments
• Cable packaging
• Instruction materials

If an item remains missing, contact Cedriva with:

• Order number
• Product name
• Description of the missing item
• Photos of the received contents where useful

Where practical, Cedriva may provide the missing component without requiring the entire Night Light to be returned.

19. Wrong Product Received

If you receive a Night Light different from the product shown on your order confirmation, avoid substantial use or modification.

Contact Cedriva and provide:

• Order number
• Photo of the product received
• Photo of the shipping label
• Photo of the packaging
• Brief explanation

After verification, Cedriva will provide an appropriate resolution.

20. Product Specifications

Customers should review the individual product page before ordering.

Depending on the Night Light, important specifications may include:

• Dimensions
• Materials
• Product color
• Light color
• Brightness
• Lighting modes
• Power source
• Charging method
• USB compatibility
• Controls
• Included accessories

A feature not described on the applicable product page should not automatically be assumed to be included.

21. Lighting Appearance

The appearance of a Night Light may vary depending on the environment.

Lighting can be affected by:

• Ambient room lighting
• Wall color
• Nearby surfaces
• Camera exposure
• Photography settings
• Monitor calibration
• Screen brightness
• Mobile display settings
• Viewing environment

Minor differences in how the light appears on a screen compared with an actual room do not automatically make the product defective.

22. Product Color Differences

Product colors may appear somewhat different because of:

• Photography
• Lighting
• Camera settings
• Display calibration
• Screen brightness
• Viewing angle

Minor screen-related differences are not automatically considered defects.

If the physical product is materially different from its listing, contact Cedriva for review.

23. Customer-Caused Electrical Damage

Damage caused by customer misuse is generally different from a manufacturing defect.

Examples may include damage caused by:

• Incompatible power source
• Incorrect voltage
• Unauthorized rewiring
• Liquid exposure
• Physical modification
• Improper charging equipment
• Use contrary to product instructions

These conditions may affect return eligibility.

Mandatory consumer rights remain unaffected.

24. Products That May Not Qualify for a Standard Return

A standard change-of-mind return may be declined when:

• The request is submitted after 30 calendar days
• The product is returned without authorization
• The Night Light shows substantial use
• The product has been permanently modified
• Important accessories are missing
• Customer-caused damage is present
• The item was materially damaged because of inadequate return packaging
• The item was clearly disclosed as final sale before purchase

These conditions do not remove mandatory rights relating to damaged, defective, incorrect, incomplete, or misdescribed products.

25. Final Sale Products

A product is considered final sale only when that condition is clearly disclosed before purchase.

The disclosure may appear on:

• Product page
• Shopping cart
• Checkout

where applicable.

A clearly marked final-sale item may not qualify for a standard change-of-mind return.

Mandatory consumer rights remain unaffected.

26. Return Inspection

After an authorized return arrives at the approved return location, Cedriva may inspect:

• Product identity
• Overall condition
• Completeness
• Included accessories
• Power or charging components
• Signs of use
• Modifications
• Customer-reported issue
• Return packaging

Inspection is completed before the refund is finalized.

27. Refund Approval

A refund becomes eligible after:

1. The return has been authorized.
2. The product has been received.
3. The product has been inspected.
4. The return has been approved under this policy.

Where a full refund applies, Cedriva refunds the eligible amount paid for the returned product.

28. Refund Processing Time

After an eligible return has been received, inspected, and approved, Cedriva normally submits the refund within:

7 business days after return approval.

This is Cedriva's refund-processing period.

Additional time may be required by the customer's financial institution.

29. Refund Method

Approved monetary refunds are normally returned to the:

Original payment method used for the purchase

For example:

Credit or debit card: Original card
PayPal: Original PayPal transaction
Other supported payment service: Original transaction

Refunds generally cannot be redirected to:

• Another person's payment account
• A different card
• An unrelated bank account
• Another unrelated payment method

30. Refund Currency

Approved refunds are processed in:

United States Dollars (USD)

If the customer's financial institution converted the original transaction into another currency, the local-currency refund amount may differ because of:

• Exchange-rate changes
• Currency-conversion fees
• Bank policies
• Payment-provider policies

Cedriva does not control these independent currency-conversion differences.

31. Bank Processing Time

Cedriva's 7-business-day refund-processing period is separate from the financial institution's posting period.

After Cedriva submits a refund, additional time may be required by:

• Bank
• Card issuer
• PayPal
• Other payment provider

Cedriva cannot control or accelerate their processing schedule.

32. Original Shipping Charges

For a standard change-of-mind return:

Original outbound shipping charges are generally non-refundable

unless applicable law requires otherwise.

If a full return results from a verified:

• Damaged product
• Defective product
• Incorrect product
• Cedriva fulfillment error

eligible standard outbound shipping charges paid directly to Cedriva may be included in the refund where appropriate.

33. Free Shipping Orders

If an order originally qualified for free standard shipping, this does not automatically mean return shipping is free.

For a standard change-of-mind return:

The customer remains responsible for return shipping.

For a verified damaged, defective, incorrect, or materially incomplete product caused by Cedriva:

Cedriva covers reasonable authorized return shipping.

34. Partial Returns

If an order contains multiple Night Lights, customers may request a return of selected eligible products.

Each product must individually satisfy the applicable return requirements.

A partial return may affect:

• Bundle discounts
• Minimum-order promotions
• Promotional pricing
• Free-shipping qualification

where this was clearly part of the original promotion and where legally permitted.

35. Exchanges

Cedriva does not offer standard direct exchanges.

If you want a different:

• Night Light
• Design
• Color
• Lighting variant

please return the original eligible item and place a new order for the preferred product.

A replacement provided to resolve a verified damaged, defective, incorrect, or incomplete order is not considered a standard exchange.

36. Replacement Accessories

Where practical, Cedriva may resolve an issue by sending a replacement accessory instead of requiring the complete product to be returned.

Depending on the Night Light, this may include:

• USB cable
• Charging cable
• Adapter
• Remote control
• Base or support
• Other included accessory

Availability depends on the product and issue.

37. Replacement Products

Cedriva may provide a replacement product where appropriate for a verified issue.

Replacement availability depends on:

• Current inventory
• Product model
• Nature of the problem
• Shipping destination

If a suitable replacement is unavailable, another eligible resolution may be offered.

38. Refused Deliveries

Please do not refuse delivery simply because you changed your mind.

A refused shipment is not automatically:

• An approved cancellation
• An authorized return
• An approved refund

The package may need to be returned and reviewed before a refund can be considered.

Customer-related carrier charges may apply where legally permitted.

39. Returned-to-Sender Shipments

A package may be returned to sender because of:

• Incorrect address
• Incomplete address
• Repeated failed delivery attempts
• Failure to collect the package
• Recipient refusal
• Restricted delivery access

Cedriva will review the circumstances after the package is returned.

Customer-related carrier or re-shipping costs may apply where legally permitted.

40. Lost Shipments

A delayed shipment is not automatically considered lost.

If the carrier confirms that a shipment was lost before delivery, no physical return is required.

Depending on circumstances and product availability, Cedriva may provide:

• Replacement
• Refund

Lost-shipment procedures are explained further in our Shipping Policy.

41. Delivered but Not Received

If tracking shows Delivered but you cannot locate the package, first check:

• Front entrance
• Side or rear entrance
• Porch
• Garage
• Lobby
• Mailroom
• Parcel locker
• Household members
• Neighbors
• Reception
• Building staff
• Carrier delivery photo or notice

If the package remains missing, contact Cedriva with the order number and tracking information.

We may review available carrier information before determining the appropriate next step.

42. Order Cancellation

Cancellation before shipment is governed by our Cancel My Order / Cancellation Policy.

Customers may request cancellation within:

24 hours after placing the order

provided that fulfillment has not progressed beyond a stage where the order can reasonably be stopped.

Once an order has shipped, it generally can no longer be handled through the standard pre-shipment cancellation process.

43. International Returns

This Return & Refund Policy applies to eligible orders shipped to:

• United States
• United Kingdom
• France
• Germany
• Australia
• Spain
• Canada
• Italy
• Belgium
• Portugal

International returns may require additional:

• Carrier documentation
• Customs documentation
• Product information
• Return declarations

Please wait for Cedriva's return instructions before arranging international return transportation.

44. Duties, VAT, GST, and Customs Charges

Refund treatment for:

• Import duties
• VAT
• GST
• Brokerage charges
• Customs-processing fees

may depend on:

• Destination
• Return reason
• Whether Cedriva collected the charge
• Applicable customs requirements
• Applicable law

Charges paid directly to an independent customs authority, carrier, or brokerage provider may be subject to that organization's own refund procedures.

45. Abuse of the Return Process

Cedriva may investigate activity that reasonably appears to involve fraudulent or abusive use of the return process.

Examples may include:

• Returning a different product
• Intentionally removing components
• Falsifying product damage
• Altering a Night Light and claiming it arrived that way
• Repeated misuse of return procedures

Nothing in this section prevents customers from making legitimate claims involving damaged, defective, incorrect, incomplete, or misdescribed products.

46. Consumer Rights

Nothing in this Return & Refund Policy is intended to remove or reduce consumer rights that cannot legally be waived.

Customers may have additional rights depending on their:

• State
• Province
• Country
• Jurisdiction

Where applicable law provides greater protection than this policy, the mandatory legal requirement takes priority.

47. Related Cedriva Policies

This Return & Refund Policy should be read together with our:

• Shipping Policy
• Cancel My Order / Cancellation Policy
• Payment Methods Policy
• Privacy Policy
• Terms of Service

Each policy addresses a different stage of the transaction.

48. Changes to This Policy

Cedriva may update this Return & Refund Policy when:

• Product operations change
• Return procedures change
• Shipping arrangements change
• Payment procedures change
• Business practices change
• Legal requirements change

When a revised version is published, the Last Updated date at the top of the page will be updated.

49. Contact Cedriva

For questions about returns, damaged or defective Night Lights, incorrect products, missing accessories, replacement requests, or refunds, contact:

CEDRIVA LLC
Brand: Cedriva

Business Address:
720 REALTOR AVENUE
TEXARKANA, AR 71854
United States

Phone: +1 (501) 744-7161

Email: admin@cedriva.com

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Central Time

For an existing order, please include your Order ID whenever available.

For return requests, use:

Return Request – Order #[Order Number]

Please do not send complete card numbers, CVV codes, banking passwords, PayPal passwords, payment-account passwords, one-time authentication codes, or other unnecessary sensitive payment credentials by email.